Frequently asked questions
Everything you need to know about Gratly. Can't find what you're looking for? Reach out to our team below.
How long does onboarding take?
Most locations are live in under a week. We walk you through roster setup, tip rules, and voice configuration in a single guided session.
Can we customize tip rules?
Yes. Build role-based, shift-based, or pooled splits that match your service style. You can set different rules per location and adjust them anytime.
Is Gratly employee-friendly?
Every team member sees transparent payouts and a clear audit trail. Staff can view their earnings breakdown, building trust across your team.
Does it work with multiple locations?
Absolutely. Manage multiple restaurants, roles, and schedules from one dashboard. Each location can have its own rules while sharing a single admin view.
How does the AI Voice Agent handle orders?
Our AI answers calls, takes takeout orders, handles reservations, and responds to common questions — all in a natural, conversational tone customized for your restaurant.
Can we connect payroll?
We support payroll exports today and are building deeper integrations with popular payroll providers. Contact us if you have a specific system in mind.
What kind of support do you offer?
All plans include email support. Growth and Enterprise plans come with priority support and a dedicated onboarding specialist to get your team up and running.
Can I cancel or change my plan anytime?
Yes. There are no long-term contracts. You can upgrade, downgrade, or cancel your plan at any time from your account settings.
General
How long does onboarding take?
Most locations are live in under a week. We walk you through roster setup, tip rules, and voice configuration in a single guided session.
Does it work with multiple locations?
Absolutely. Manage multiple restaurants, roles, and schedules from one dashboard. Each location can have its own rules while sharing a single admin view.
What kind of support do you offer?
All plans include email support. Growth and Enterprise plans come with priority support and a dedicated onboarding specialist to get your team up and running.
AI Voice Agent
How does the AI Voice Agent handle orders?
Our AI answers calls, takes takeout orders, handles reservations, and responds to common questions — all in a natural, conversational tone customized for your restaurant.
Can I customize the voice and greeting?
Yes. Growth and Enterprise plans let you set a custom greeting, choose the voice style, and fine-tune how the AI responds to match your brand.
Shift Payouts
Can we customize tip rules?
Yes. Build role-based, shift-based, or pooled splits that match your service style. You can set different rules per location and adjust them anytime.
Is Gratly employee-friendly?
Every team member sees transparent payouts and a clear audit trail. Staff can view their earnings breakdown, building trust across your team.
Can we connect payroll?
We support payroll exports today and are building deeper integrations with popular payroll providers. Contact us if you have a specific system in mind.
Billing
Can I cancel or change my plan anytime?
Yes. There are no long-term contracts. You can upgrade, downgrade, or cancel your plan at any time from your account settings.
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