AI that runs your front of house, from first call to last payout.
Gratly brings AI-powered services to your restaurant — from handling reservations and takeout to automating shift payouts and tip distribution, so your team spends less time on operations and more time on hospitality.
AI voice agent built for restaurants
Gratly's voice agent speaks naturally, knows your menu, and handles the tasks that keep your host stand busy — all without putting a single caller on hold.
Reservations & waitlists
Book tables, manage waitlists, and send confirmations automatically over the phone.
Takeout & order handling
Take orders, relay modifications, and give accurate pickup times — hands-free.
FAQs & general inquiries
Hours, directions, dietary info, large party policies — answered instantly, every time.
See the AI in action
Your AI voice agent sounds human, thinks fast, and never needs a break. Here's what a typical call looks like.
Natural conversations, zero hold time
Gratly's AI agent handles calls the way your best host would — friendly, accurate, and fast. It knows your full menu, your hours, and your policies, so every caller gets the right answer immediately.
- Understands natural speech patterns and accents
- Handles interruptions and follow-up questions gracefully
- Confirms every detail before submitting orders
- Escalates to staff when the situation calls for a human touch
Why restaurants switch to AI
Real numbers from restaurants already using Gratly's voice agent.
Everything the AI agent can do
More than just a phone answering service. Gratly's AI is a full front-of-house assistant trained specifically for restaurants.
Take phone orders
Walks callers through your menu, handles modifications, upsells sides and drinks, and confirms the full order before submitting it to your kitchen.
Book reservations
Checks real-time availability, books tables for any party size, sends SMS confirmations, and manages cancellations — all without touching your book.
Manage the waitlist
Adds walk-ins and callers to your waitlist, sends text alerts when tables open, and gives accurate wait time estimates based on live data.
Answer every question
Hours, location, parking, allergen info, dietary accommodations, large party policies, private events — answered instantly, accurately, every time.
Handle peak volume
While your staff handles the dining room, Gratly handles every phone call simultaneously. No hold music, no voicemail, no missed revenue.
Gratly vs. the old way
See how an AI voice agent stacks up against traditional phone handling.
| Feature | Traditional Staff | Gratly AI Agent |
|---|---|---|
| Available 24/7 | No | Yes |
| Handles multiple calls at once | No | Yes |
| Never puts callers on hold | No | Yes |
| Consistent, accurate menu knowledge | Varies | Always |
| Automatic order logging | Manual | Instant |
| Cost per call | $3–5 in labor | Pennies |
Your guests won't even know it's AI
From phone call to reserved table — fully automated
A guest calls, Gratly picks up, confirms the party size and time, and books the table. When they arrive, their reservation is already waiting. No staff needed, no calls missed.
- Books reservations with real-time availability checks
- Sends SMS confirmations to guests automatically
- Handles special requests, allergies, and celebrations
- Manages cancellations and reschedules without staff
- Works 24/7 — even when the restaurant is closed
Shift payouts that run themselves
When the shift ends, Gratly automatically calculates each team member's share based on your custom rules — role weights, hours worked, and tip pools. Managers just review and approve.
- Automated tip pooling with role-based split logic
- Real-time payout tracking for every team member
- One-click manager approvals with full audit trail
- Direct deposit to employee accounts — no cash handling
- Eliminates end-of-shift math errors and disputes
Go live in three simple steps
Connect your restaurant
Import your menu, hours, and policies so the agent knows your business.
Customize your services
Pick which services to automate — voice agent, shift payouts, or both — and tailor them to your brand.
Go live
Route your phone line to Gratly, connect your POS, and let the AI handle the rest.